Providing goods, services or facilities to people with disabilities

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Nymi Inc. (“the Company”) is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

The Company understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

The Company is committed to complying with both the Ontario Human Rights Code and the AODA.

 

The Company is committed to excellence in serving all customers including people with disabilities.

 

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

 

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Assistive Devices
 

People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.

 

In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.

 

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.

 

Communication

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We will communicate with people with disabilities in ways that take into account their disability. This may include an accessible translator. 

We will work with the person with a disability to determine what method of communication works for them.

 

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Service Animals

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We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.

A regulated health professional is defined as a member of one of the following colleges:

• College of Audiologists and Speech-Language Pathologists of Ontario

• College of Chiropractors of Ontario

• College of Nurses of Ontario

• College of Occupational Therapists of Ontario

• College of Optometrists of Ontario

• College of Physicians and Surgeons of Ontario

• College of Physiotherapists of Ontario

• College of Psychologists of Ontario

• College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario

 

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Support Persons

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A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

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Notice of Temporary Disruption

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In the event of a planned or unexpected disruption to services or facilities for customers with disabilities The Company will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

 

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Training

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The Company will provide accessible customer service training to all employees servicing customers. 
Staff will be trained on accessible customer service within 1 month after being hired.
Training will include:

1. Purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

2. The Company policies related to the customer service standard

3. How to interact and communicate with people with various types of disabilities

4. How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person

5. How to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities. 

6. what to do if a person with a disability is having difficulty in accessing The Company’s goods, services or facilities

7. Staff will also be trained when changes are made to our accessible customer service policies.

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